Question 1

Communication

Accepted Answer

Contact us through the booking platform or Whatsapp message for urgent matters. Our goal is to provide you with an extraordinary experience in this home.

Question 2

Linens & Towels

Accepted Answer

Please take care of them as if they were your own. Make sure going to bed without sunscreen or makeup, and especially avoid cleaning the floor with them. If you need more, please let us know.

Question 3

Noise Levels

Accepted Answer

Maintain a moderate noise level out of respect for everyone and to promote a healthy environment. Parties or excessive noise, both inside and outside the property, are not allowed.

Question 4

Condominium Rules

Accepted Answer

Please do not hang any towels or clothes on the balcony or terrace railings as it is not permitted within the condominium rules. Not following this rule will result in a penalty of $100 USD.

Question 5

Security

Accepted Answer

Although this area is very safe, we recommend to lock the doors and windows when you are not in the property. If you rented a car, make sure to set the alarm and do not leave valuables inside.

Question 6

Check-out Day

Accepted Answer

The check-out time is at 11:00AM. The check-out cleaning is included in your reservation. Make sure to leave the safe box open and make sure nothing is left behind.

Question 7

Property Damage

Accepted Answer

Guests will be responsible for any damage or loss that occurs during their stay. If something breaks accidentally, please inform us, and depending on the value additional charges may apply.

Question 8

Environment

Accepted Answer

Each contribution makes a significant difference. Please help us protect our planet by following the recommended actions during your stay.

Question 9

Save Energy

Accepted Answer

Please make sure to turn off all lights and air-conditioning units every time you leave the property. And while in use, ensure that doors and windows are properly closed.

Question 10

Don't Flush Toilet Paper

Accepted Answer

The drainage system in this small town cannot process toilet paper and pipes get clogged easily. Please do not flush any toilet paper and place it in the trash bins.

Question 11

Drink Bottled Water

Accepted Answer

We suggest drinking only bottled water, and also use it for coffee, tea, cooking, and brushing your teeth. Tap water is not drinkable.

Question 12

Garbage Disposal

Accepted Answer

Please take all the trash to the designated containers located outside the property, and maintain the space always in a tidy way.

Question 13

No Smoking

Accepted Answer

Thank you for not smoking inside the property and respecting the internal regulations of the building. Any proof of breaching this rule may result in penalty charges in your reservation.

Question 14

Safety Guidelines

Accepted Answer

For the safety and well-being of all occupants and to maintain a secure environment, it is strictly prohibited to consume any illegal or recreational drugs within the premises of our rental properties. This includes but is not limited to the possession, use, or distribution of any controlled substances. We prioritize the comfort and security of our guests, and any violation of this policy will result in immediate eviction without a refund. We appreciate your cooperation in adhering to these guidelines to ensure a positive and enjoyable experience for everyone.

Concierge Services

Your Tulum Concierge

Online Concierge

Airport Transfers

Taxi in Tulum

Food Delivery

Restaurant Recommendations

Gyms, Yoga & Wellness

Beach Club Reservations

Nightlife

About the Host & House Rules

Communication

Linens & Towels

Noise Levels

Condominium Rules

Security

Check-out Day

Property Damage

Environment

Save Energy

Don't Flush Toilet Paper

Drink Bottled Water

Garbage Disposal

No Smoking

Safety Guidelines

Beaches

Playa Paraíso

Playa Santa Fé

Punta Piedra

Playa del Pueblo

Sian Ka'an Biosphere Reserve

Caleta Tankah

Akumal

Xpu Há

Beach Clubs

Ahau

Canova Beach

Chiringuito

Delek

Dos Ceibas

Ether

Eufemia

Fara Fara

Hotel Panamera

Papaya Playa Project

Cenotes & Lagoons

Atik Park

Cenote Calavera

Cenote Car Wash

Cenote Escondido

Cenote Nicte Ha

Cenote Sac Actun

Gran Cenote

Laguna Kaan Luum

Laguna Nopalitos

Mayan Ruins

Tulum Ruins

Muyil

Cobá

Ek Balam

Chichén Itzá

Tours & Excursions

World Wonder Discovery

Mayan Inland Expedition

Tulum Jungle Adventure

The Cenote Adventure

Tulum Ruins & Sian Ka'an Muyil

Sian Ka'an Adventure

Sian Ka'an Discovery

Mayan Underworld

Restaurants

Tierra (Holistika)

Mera

Harrtoo

Long Time

Alma Verde

Bipolar

Safari

Delicia de mi Tierra

Bonita